KORE active has a 30 day return policy. Items (excluding sale items) can be returned for store credit within 30 days of purchase.
You can return your item to us and place a new order to receive an alternative item of your choice. Once your return items are received, we will issue you with a store credit via a gift card. Items can only be returned within 30 days of purchase date. Please note, that an item can only be returned if it has not been worn, washed or used in any way. It must be returned the proof of purchase. Sale items are non refundable and can not be exchanged or returned. Please also note that gift cards can not be returned once they have been processed and issued.How to return your item(s) to us
Please contact us using the return email info@koreactive.com.au requesting to return your items with your Full name, Order ID number, and the details of all the item(s) you wish to return and why. We will respond to you with instructions on how and where to send your package. You are responsible for the costs of returning any items to us. We recommend posting back with a tracking number.REFUNDS: Please note, we do not issue refunds on non-faulty items, only in store credit once your return item is received back at our facility. Returns (in-store credit) can take up to 10 business days to process, so don’t be alarmed if you’ve tracked your return as delivered but haven’t heard from us yet.
CONDITION OF RETURN
All product(s) must be returned in their original condition with all original tags still attached and/or package bag, not smell of perfume, deodorant or washing powder & free of make-up or tan marks. If tags are removed, the item no longer qualifies for return. We cannot accept returns on socks due to hygiene reasons. All items are thoroughly inspected before any action is taken. If the returns item fails this test, they will be returned back to you and you will be invoiced for the shipping.WHAT RETURN OPTIONS CAN I CHOOSE FROM?
Proof of purchase must be provided. After receiving the item in good order, we will issue the store credit valid for 12 months. No refunds will be given unless the product is faulty. Faults must be made aware to KORE Active within 7 days of purchase and it will need to be assessed by us before refunds are provided.
